Resetting a Password

If you sign in with your email address and a password, just click the “Forgot password?” link right below the password field on the sign in screen. After entering your email address, you will receive a link to reset the password.

Forgot password link

If you generally login with Facebook, you would not receive an email after clicking “Forgot password” and you can login by clicking the Sign in with Facebook button.

Sign in with Facebook button

If you need to reset your Facebook profile’s password, follow these instructions:

  1. If you remember the email address, try resetting your password via Facebook at https://www.facebook.com/login/identify?ctx=recover. You can even try to recover via full name or username with that link.
  2. If you don’t remember what email you used, you can always sign up with any user that is an admin of the Facebook page you’re trying to add a tab to. You can also look at the Admin Roles section of your Facebook page to find potential usernames you’ve logged in with.
  3. If someone left the company and you need to look at the Woobox settings, just sign up with your own Facebook admin account and you will be able to access campaigns.

Using one of these methods, you should be able to gain access to your Woobox account without trouble. If you’re still not able to sign in, email us at support@woobox.com

Updated on June 8, 2020

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