If you login with your Facebook profile, any Facebook business page that you manage should appear inside of your Woobox account automatically. You can see a list of them here.
If your Facebook page is not appearing in that list, you should be able to add it from this page. In your dashboard, click All Businesses from the upper-right hand corner dropdown menu.
If you signed up or logged in with an email and password and would like to pull in your Facebook business pages, you will still accomplish this from the area mentioned above. Scroll to the bottom of All Businesses and click “Import Facebook Business Pages“. Follow the prompts to sign in and pull in other Facebook pages that you admin.
*If you need to repair your Instagram connection, you may still need to visit the External Connections section and grant additional permissions. More information on that here.
To create a new non-Facebook business in your Woobox account, click the green “+ New Business” button on the All Businesses screen.
If you denied certain permissions when signing up, you will need to sign out of your Woobox account and then visit the Settings -> Apps and Websites, and Business Integrations sections of your personal Facebook profile and remove all Woobox apps. Then, sign back into your Woobox account, and click the “Import Facebook Business Pages” button. Be sure to grant all permissions to pull in your businesses.
If you’re still not able to add your Facebook page, check the following:
- Are you logged in via the right Facebook account? The best way to verify this is to go to the Facebook page in question and try to access the admin settings. If you can’t access them on Facebook, you may no longer be an administrator, or you may need to switch accounts.
- Are you trying to add a Facebook business page? Woobox is currently only compatible with Business pages, not personal profiles or groups. Click here for more information.
Still having trouble? Email us at firstname.lastname@example.org.