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  4. Change Plan Level to Free: Cancel Subscription
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  2. Account Management
  3. Billing
  4. Change Plan Level to Free: Cancel Subscription

Change Plan Level to Free: Cancel Subscription

You can change your account level at any time from the “Change Plan” menu option located under your business name found at the top of the dashboard.

Change Plan from drop down menu
From the change plan page you can see all active subscriptions for your account. You will want to select the red “X” on the far right hand side. After clicking on the red “X” you will be prompted to either “remove business & purge data” or “cancel subscription”. If you do not see the red “X” you will need to take over billing as shown in this take over billing article.

Remove business button

Note: By selecting “remove business & purge data” you are NOT cancelling the plan but only removing the business from the subscription if you need to add another. However, after removing the business it will give the option to cancel the subscription.

Cancel popup

To fully cancel the subscription you will want to select “Cancel Subscription & Purge Data” and that will change your plan to free and end your monthly payment.

Note: You will only want to complete this process after all campaigns have ended and are no longer active as well as after exporting all necessary information as it is purged on cancellation. Need help exporting? Click here.If you’re not sure when the current subscription will renew, you can always check your active subscriptions via My Account ->Businesses; or in the individual invoices for each payment under the Payments section of your Account Settings.

*If you clicked “Remove Business & Purge Data” the page has been removed from the plan, but your subscription is still active. To cancel, simply click the blue “Cancel Subscription” link right under the plan header:

Cancel subscription link

Updated on June 21, 2019

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