Missing Instagram comments from Post

When you are exporting or picking winners from comments on an Instagram post, you may notice a discrepancy between the number of comments on the post vs. the number of comments shown in your Woobox dashboard. These are the most likely reasons why:

  1. You cannot export comments from a private user. You may be able to see their comment on the post but due to their privacy settings, that’s where it will stay.
  2. The post was boosted or used as an ad. If a user commented on a post shown to them as an ad, that comment will not be pulled in. In Facebook/IG’s words, “Fields that return aggregated values will not include ads-driven data. For example, comments_count will count comments on a photo, but not comments on ads that contain that photo.”

Hopefully, this explains why your post’s comment count in Woobox doesn’t quite match up with the totals you see on the Instagram post. If you still have questions or issues with your posts/comments, feel free to email us at support@woobox.com!

Updated on October 22, 2019

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