Account Management FAQ

How do I sign up for a Woobox account?

Just signup here with your email and a password or Facebook login. You will  have the opportunity to connect to Facebook and pull in any Facebook Business Pages that you admin if you use the email and password option.

What do I get with a free account?

A lot! Learn more here.

How do I reset my password?

If you sign in with your email address and password, just click the “Forgot password?” link right below the password field on the sign in screen. After entering your email address, you will receive a link to reset the password.

Forgot password link

If you generally login with Facebook, we are not able to perform manual password resets. To reset your Facebook password:

  1. If you know the email address, reset your password via Facebook at You can also try to recover via full name or username with that link.
  2. If you don’t remember what email you used, you can always sign up with any user that is an admin of the Facebook page you’re trying to add a tab to. You can also look at the Admin Roles section of your Facebook page to find usernames you’ve logged in with.
  3. If someone left your company and you need to look at the Woobox settings, sign up with your own Facebook admin account, and you will be able to see all of the settings as well as take over the billing.

How do I switch to a free account?

You can change your account level at any time from the All Businesses page of your Woobox account’s Business Settings.

Once there, click the red “X” button to first remove the business, and then the “cancel subscription” link or “X” next to the credit card icon. Your account will be set to change to Free when your current subscription month expires (instead of automatically renewing). Detailed instructions and screenshots can be seen here.

If you’re not sure when the current subscription will renew, you can always check your active subscriptions via the Change Plan or All Businesses screen or in the individual invoices for each payment under the Payments section under My Account.

How many campaigns can I have on a Basic plan?

There is no limit on the number of campaigns you can host. If you have enough fan interest and a place to post them all, you can have hundreds of campaigns available or ready to go.

However, Facebook does have a limit for custom tabs. Any Facebook page can have a total of 10 additional tabs aside from the page’s native Facebook tabs.

What happens to the campaigns if I am no longer the admin of a page?

If you create a Woobox campaign for a Facebook page and are later removed from the admin list, the campaigns will still work normally.

When an app is created, it is linked to that Facebook page, and all other admins will continue to have access once your account is removed.

If you are still listed as an admin but no longer help manage a page, you may also delete that page from your Woobox account without affecting the page itself.

How do I give another user admin access to Woobox?

If you have created a Woobox campaign and want someone else within your organization to manage it, it’s easy to give them access. As long as they are an admin of the Facebook page, they already have it.

All they need to do is sign up at for a free account and log in. After selecting the correct business, they should be able to see any promotions you have created, as well as edit them.

If you need to change the Campaigns permission or send an admin invite from within your Woobox dashboard, visit the Access Control panel.

Access control navigation
Admin invite section

How do I get a receipt or invoice?

Log-in to your Woobox dashboard. Click My Account from the dropdown menu in the upper right corner of your dashboard. Click Payments. Under the Actions tab, click view invoice. Note: you must be the billing admin of the subscription to see the invoices. The person who originally purchases the plan is the billing admin.

My Account from dropdown

How do I transfer a subscription to a different user?

In order to transfer the plan subscription to a different user’s account, you’ll need to admin all pages on the subscription, and add the appropriate billing information to the ‘new’ account. To do this, simply follow the steps below.

  1. Log in to the account where you want to move the subscription.
  2. Click the business page name and email address in the upper right corner.
  3. Click “Change Plan” from the drop-down menu.
  4. Click the green “Take over billing” button to the right of the business page name.
  5. Input the credit card details for the subscription billing, and click the button to Purchase Account Level to complete the process.

NOTE: This will not charge the credit card, since there is already a plan purchased for the business but it will automatically transfer the subscription/billing management to the ‘new’ user’s account.

There is not an option at this point to send the invoices to multiple/alternate emails, however, you can change the email address associated with the account (and the email that receives notifications for renewals, etc.) via the My Account section.

How do I remove a business from my account?

Not managing a certain business account anymore? No problem. You can delete the business from your account by going to “Business Settings” while managing as the business you want to delete and clicking “Delete business” under the Actions tab.

Delete business dropdown

Updated on June 1, 2020

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