Account Management FAQ

How do I sign up for a Woobox account?

Just signup here with your email and a password or Facebook login. You will  have the opportunity to connect to Facebook and pull in any Facebook Business Pages that you admin if you use the email and password option.

What do I get with a free account?

A lot! Learn more here.

How do I reset my password?

If you sign in with your email address and password, just click the “Forgot password?” link right below the password field on the sign in screen. After entering your email address, you will receive a link to reset the password.

Forgot password link

If you generally login with Facebook, we are not able to perform manual password resets. To reset your Facebook password:

  1. If you know the email address, reset your password via Facebook at https://www.facebook.com/login/identify?ctx=recover. You can also try to recover via full name or username with that link.
  2. If you don’t remember what email you used, you can always sign up with any user that is an admin of the Facebook page you’re trying to add a tab to. You can also look at the Admin Roles section of your Facebook page to find usernames you’ve logged in with.
  3. If someone left your company and you need to access campaigns for your business, please contact us for help transferring the subscription.

How do I switch to a free account?

You can change your account level at any time from the Manage Businesses section located in your account panel found at the top of the dashboard.

Detailed instructions on canceling and screenshots can be seen here.

If you’re not sure when the current subscription will renew, you can always check your active subscriptions via the Manage Businesses section and view/print individual invoices for each payment in the Billing section in your account panel.

How many campaigns can I have on a Basic plan?

There is no limit on the number of campaigns you can host. If you have enough fan interest and a place to share them, you can have hundreds of campaigns available or ready to go.

However, Facebook does have a limit for custom tabs. Any Facebook page can have a total of 10 additional tabs aside from the page’s native Facebook tabs.

What happens to the campaigns if I am no longer the admin of a page?

If you create a Woobox campaign for a Facebook page and are later removed from the admin list, the campaigns will still work normally.

When a campaign is created, it is linked to that business or Facebook page, and all other team members will continue to have access once your account is removed (on team plans only). The business and its campaigns can also be transferred to another admin if needed.

If you are still listed as an admin but no longer help manage a page, you may also delete that page from your Woobox account without affecting the page itself.

How do I give another user admin access to Woobox?

On the Advanced and Power plans, you can invite other team members to manage and collaborate on campaigns. You can find instructions on inviting admins here.

How do I get a receipt or invoice?

Log-in to your Woobox dashboard. Open your account panel from the upper right corner of your dashboard, then click Billing. Note: you must be the billing admin of the subscription to see the invoices. The person who originally purchases the plan is the billing admin.

Account panel - billing

How do I transfer a subscription to a different user?

In order to transfer the plan subscription to a different user’s account or take over a plan, please contact us at support@woobox.com.

There is no option to send invoices to multiple/alternate emails, however, you can change the email address associated with the account (the email that receives notifications for renewals, etc.) in the Account Settings -> User Info section.

Account settings - user info

How do I remove a business from my account?

Not managing a certain business account anymore? No problem. You can delete the business from your account by going to Business Settings in your account panel while managing as the business you want to delete. Scroll to the bottom of the page and click Delete Business.

Account panel -Business Settings

Delete business button

Updated on August 12, 2020

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