If you are sharing your campaign URL to different audiences or through different channels and want to track the traffic from each of those sources, simply add “?source=YOUR_SOURCE_NAME” to the end of your campaign’s URL. For instance, if you wanted to see which of your two retail stores referred more…
When your campaign’s URL is shared on Facebook or anywhere that supports Open Graph Sharing, a “lightbox” with an image and some text will appear. If no customization has been added in your campaign’s Sharing section, the lightbox will display the campaign’s main title and description. If you have an…
To edit business and account info, open your account panel by clicking the business name/email address in the upper right corner of your dashboard. Then choose Account Settings. In this section, you can change the way your business name displays on your campaigns, change your personal contact info, and set…
Woobox offers a free WordPress plugin and a WP short-code to make embedding campaigns as easy as possible! Just visit the Embed on Website section of your campaign’s Overview page and click the “WordPress’ button in the Embed Target area. Click the link to download and install the free plugin…
When you are exporting or picking winners from comments on an Instagram post, you may notice a discrepancy between the number of comments on the post vs. the number of comments shown in your Woobox dashboard. These are the most likely reasons why: You cannot export comments from a private…
Too many failed password login attempts will result in being locked out of your account for 12 hours. There are 2 ways that you can access your account immediately and not have to wait 12 hours. The first option is logging in with your Facebook profile. If you have ever…
You can change the labels of the voter data collection fields in Photo/Video contests by going to your campaign’s Design section, clicking on the Gallery Element on the Gallery page to select it (or ‘Gallery’ on the left), and then clicking “Customize Language” from the menu on the left. Scroll…
From your account panel in the upper right corner, click Account Settings, then select Company Info. Here you can add additional company information like an alternative name, mailing address, phone number, and any other necessary info like a VAT or TIN number. Any information you add in this section will…
Getting an error regarding your Instagram connection? Instagram hashtag entries not being pulled into your UGC Contest? Instagram has recently made some changes to their platform that may be causing these issues. Here are some possible solutions: Grant additional permissions If you have previously connected your Facebook page and Instagram…
If you followed the Bracket Contest setup guide, you know that each bracket choice has an associated number. When viewing the bracket choices in the Bracket Settings section, you can hover over each of the colored boxes or images to reveal their index number (starting with 0 – top to…