Our subscription packages allow you to run an unlimited amount of campaigns on any businesses in your account (Facebook pages or non-FB businesses). Adding more businesses to the Advanced or Power plans The Advanced and Power plans allow you to add other businesses to the subscription for an additional fee….
You can change your subscription level at any time from the Manage Businesses section located in your account panel found at the top of the dashboard. If you see “Upgraded by others” you will need to contact support@woobox.com to get help canceling, or ask the billing admin to invite you…
If you create a Woobox campaign or social tab for a page and are later removed from the admin list, the app will still work on that page as normal. Since it is connected to the page, other admins can manage or remove tabs either from their Woobox dashboards, or…
On Basic and Standard plans, only the billing admin can access campaigns they have created. If there is a change in campaign management and you need to transfer a subscription, follow the instructions in this article. To share access to campaigns, you will need to upgrade. Advanced and Power plans…
To change the credit card being billed for the monthly renewals of your subscription, follow these steps: Log in with the Woobox account that manages the subscription. Click the page name/email address area in the upper right corner to open the account panel and click Billing. 3. Click the Add…
If you sign in with your email address and a password, just click the “Forgot password?” link right below the password field on the sign in screen. After entering your email address, you will receive a link to reset the password. If you generally login with Facebook, you would not…
Here at Woobox we offer a free plan that gives you access to the Social section of your dashboard where you can use our Winner Picker function to randomly select a winner from comments on a Facebook or Instagram post, as well as export those reactions and comments. Up to…
When you log-in using your Facebook account, it may pull in an email that is not relevant to your business (the email address associated with your Facebook profile). Though you will continue to log-in using the Facebook method, you can update your contact information to another email address. Log-in to…
If you signed up and login with your Facebook profile, Facebook business pages that you manage may have been imported when signing up. You can see a list of them here. If your Facebook page is not appearing in that list or you signed up with an email and password,…
Businesses / Brand Pages: We do not consider your Instagram, Twitter, or other social media platforms as a Brand Page/business for limits on your subscription. At this time, we only count each individual Facebook Business Page or business you add manually to your account as a “business”, and associated social…