• Permanently delete Photo/Video Contest entries

    *For hashtags: We do suggest you choose a hashtag that is unique or use multiple hashtag terms that must be included in order for users to enter, to prevent unwanted entries. But if you are using old or commonly used hashtags, you may see recent uploads pull in. Update 12/2018:…

  • Facebook Profile vs. Facebook Page

    What is the difference between a Personal Facebook Profile and a Facebook Business Page? “Profiles” are for personal, non-commercial use only. They represent individuals and must be held under an individual’s name. “Pages” are for professional or official use, and allow an organization, business, celebrity or brand to maintain a…

  • Rules and Advanced Settings

    Most important settings and controls for your experiences are found under the Settings tab: Add your rules by clicking Custom Rules: Not only can you type or paste in rules, but you can also use HTML here, or use the radio button to change to URL mode and add the…

  • Disable Facebook App Authorization

    ​You can set up a Woobox campaign to avoid the Facebook App Authorization if you set it up without using any of the following settings. One entry per Facebook user One entry per Facebook user per day One vote per Facebook user If you want to use any of those,…

  • Managing & Deleting Images in a UGC Contest

    As you start a photo contest, you may be wondering: Where do the pictures go when they’re uploaded? How can I block or delete a particular photo from the contest? And how can I approve particular photos for voting? It’s easy with Woobox. Getting Started Simply log in and go to…

  • Troubleshooting Hashtags

    Public hashtag entries not showing up in your Photo/Video Contest? Below are the most common reasons why. All private accounts must be set to public in order to enter via hashtag. It takes approximately 15 minutes to an hour for photos or videos to automatically filter into your Submissions section. INSTAGRAM…

  • Hosting a Campaign Outside of Facebook

    Facebook is an awesome platform for marketing, but what if you want to run a campaign exclusively for Twitter fans or newsletter subscribers? Woobox makes it simple to run promotions outside of Facebook. The key is disabling all features that may require a Facebook login – this includes the Fangate,…

  • Embedding Campaigns on Your Website as IFRAME

    Warning: The IFRAME embed method is only recommended if the JS embed method does not display due to conflicts with your existing website JavaScript. The IFRAME embed method will not dynamically scale to your container element. To embed a Woobox campaign within an external webpage, you’ll want to use the following basic…

  • Where are the Photos in my Photo Contest?

    If users have uploaded photos to your photo contest and they’re not displaying on the campaign’s landing page, don’t despair! There are a few settings you may need to change to have them display. THE GALLERY PAGE If both the entry and gallery pages are active, you should see “Vote”…

  • Account Management FAQ

    How do I sign up for a Woobox account? Just signup here with your email and a password or Facebook login. You will  have the opportunity to connect to Facebook and pull in any Facebook Business Pages that you admin if you use the email and password option. What do…