Sweepstakes Contest Not Showing Properly in Zoho Social

Ven Dionisio Mar 14, 2018 05:51PM PDT

Hello,

Our company uses Zoho Social to organize and post to all our social media channels. We recently created a sweepstakes contest in Woobox, but when we place the woobox link, it shows the following instead of the image and text placed in the Facebook Share Dialog Customization.

However, when we try to share other forms of contests like form contests, it is able to display correctly.

Thank you.

Up 0 rated Down
Elle Mar 15, 2018 07:59AM PDT Woobox Agent

It’s possible Facebook has the image cashed if you tried to share it prior to updating it to the current photo. You can plug the URL into this link: https://developers.facebook.com/tools/debug/ and click “debug”. Then once the page loads, click “scrape again”. This should update your image. If you continue to have issues please email support@woobox.com with the subject line “attn elle” and include the URL for the offer with the sharing issue. Thanks!

Regards,
Elle

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