Multiple photos submitted in one Facebook post are blocked

Sam Tinson Sep 12, 2017 04:08AM PDT

Hi there, when entrants submit several photos in one Facebook post (a montage) their photos are not added to the gallery, even though the hashtag is included. Can this be fixed? It seems natural that people will submit more than one photo so I"m surprised it doesn't work. This is for an active charity campaign so I need a fix urgently. Thank you.

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Elle Sep 12, 2017 08:26AM PDT Woobox Agent

Hi Sam,

I apologize but there is nothing to fix at this time, as that is not an option available by Woobox. First and foremost, users do need to submit their photos to your Facebook Page as a public post using the hashtag (not to their personal pages). I’m not sure if users are or are not doing that, I just like to point it out as a courtesy, as some people miss that. Secondly, users can absolutely submit multiple photos via hashtag, however we cannot pull in a post with multiple photos. They will need to submit each one individually. I apologize for any inconvenience at this time. Please let me know if you have any further questions or concerns.

Regards,
Elle

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