Community Forum

connecting wrong instagram account

I manage multiple accounts for different clients. I'm trying to link the chris.greve IG acct to the Chris Greve FB acct, but by default, it keeps connecting a different IG acct and won't let me change it.

1 Agent Answer 0 Community Answers Nov 09, 2017 11:11AM PST

can I upload participants from a file to my sweepstake?

If I have multiple sweepstakes but at the end, I want to make one where everyone who played before participates can I download all the participants than uploading them to a new sweepstake and pick out of this list? Is this possible? I was not able t...

1 Agent Answer 0 Community Answers Nov 04, 2017 08:42PM PDT

How to track sources when I embed woobox on my website

Hi I know we can add ?source= to the woobox URL to track sources. But I want to embed the woobox on my website campaign page and link all my ads to my website page. Can I still track sources when I embed woobox on my website?

3 Agent Answers 1 Community Answer Oct 24, 2017 01:25AM PDT

Cannot purchase due to Postal Code

Hi, I had set up my dirat campaign. Wanted to purchase an annualu plan. But I can get the "Postal Code" right. We are located in Taiwan. Please advise further. Cheers Jason S

1 Agent Answer 0 Community Answers Oct 24, 2017 12:30AM PDT

Facebook Embed Error

I am trying to embed a Facebook Page Tab but it comes up with an error. The contest is supposed to go live at noon today. I have read through everything and cannot figure out what is wrong. ASAP!

2 Agent Answers 1 Community Answer Oct 18, 2017 10:40AM PDT

Downloading UGC

If I run a UGC contest, is it possible to acquire the rights to that content as part of the submission process and/or download the content for corporate use? Thanks

1 Agent Answer 0 Community Answers Oct 11, 2017 10:26AM PDT

Capturing image of results from promotion to use on other sites

I have a month-long promotion and want to post updated results throughout the month (on FB, Twitter, etc,) to create excitement and engagement. Is there a way to capture the results screen of the promotion? Basically I want to show the screen that co...

1 Agent Answer 0 Community Answers Sep 27, 2017 04:02AM PDT

How to allow multiple entries into a photo contest?

Hi, How do I allow multiple entries into my photo contest? Is this automatic? I want people to be able to have an additional entry every time they take a photo and use our 2 hashtags. Thanks!

1 Agent Answer 0 Community Answers Sep 22, 2017 12:54PM PDT

I have a few requests.

Hi there, I need help to finalize the contest customization. 1- I'm trying to update the link to official rules at the bottom of each page. I prefer to link "Official Rules' directly to our "photo contest-terms and conditions&q...

1 Agent Answer 0 Community Answers Sep 21, 2017 11:37AM PDT

email integration

Hello, I would like to ask is the email integration on your platform possible? When customers post their email in the offer, can they receive an automatic email, saying that they entered successfully? Is there a place where we can manage this automat...

2 Agent Answers 1 Community Answer Sep 20, 2017 12:18AM PDT