Setup Guides

Error: An error occurred installing tab. Please retry.

Mar 20, 2015 03:27PM PDT

This error usually means Facebook isn't allowing you to install a tab. The most common reasons for this are: You are logging in via email address and password instead of your Facebook login. If this is the case, your Facebook login credentials ma...

New User FAQ

Mar 20, 2015 03:27PM PDT

New to Woobox? Here's a collection of our new user's most frequently asked questions. Navigating the Dashboard: The Edit Tab The Customize Tab The Form Fields Tab The Language Tab How Do I Preview an Offer? How Do I Publish An O...

Error 200

Mar 20, 2015 03:27PM PDT

This error can occur for several reasons. Below, you'll find the most common issues and solutions. Error 200 is a browser/server error. Try clearing your cookies and cache to see if that resolves your issue. This can be achieved in most browsers by ...

New Sweepstakes Builder: Setup Guide

May 12, 2017 03:31PM PDT

With the New Sweepstakes Builder, creating your next Sweepstakes is faster than ever. Here is a step by step setup guide to help you create, edit, customize, and go live in just a few short minutes. Create a New Offer – Edit Sweepstakes W...

Entry Form Inside Promotion Image

Oct 10, 2017 01:42PM PDT

With the New Woobox builder we have removed some features that we knew users were having issues with and one of those was having the form inside the page. The reason for this was because for mobile users it was causing some issues. To explain why, im...

Instant Win Voucher Page

Oct 24, 2016 02:49PM PDT

The Instant Win app has been updated, as well as how to customize the Voucher (Winner) page. To learn how to create an Instant Win, check out this Support Article. In this help guide, we will be going over how to customize and even view each vouche...

UGC/Photo/Video Hashtag Only Set Up Guide

Mar 03, 2017 12:03PM PST

When collecting hashtag only entries and no form, your set up is very simple. First select your choice of a photo, video, or UGC contest. (the only difference is that UGC lets you select photo, video, and/or text entries as methods of entry, during ...

Prize Claim App

Oct 10, 2017 11:55AM PDT

Picking-A-Winner from a Facebook Post is simple, click here to learn how! After you've picked a winner you will see an option to create a "Prize Claim". Click "Create Prize Claim"... it sets the app to a default which is ready to go live once you...