Manage Account

Language and Dialog

May 03, 2017 03:53PM PDT

In the left navigation of your campaign, there is an option labeled "Advanced." This opens a dropdown menu where you will see "Language." On the language screen, you will find every line of text that may appear in your campaign. In the empty field to...

Removing and granting Woobox permissions

Oct 10, 2017 12:09PM PDT

As an admin using Woobox to create and host campaigns, you must grant certain permissions to publish changes to your Facebook page. A user participating in your promotion must also grant permissions to the app in order to participate. Occasionally, y...

Instagram Not Updating to Business Account

Mar 21, 2017 11:07AM PDT

Are you experiencing issues connecting your business Instagram account? It's either an old account or keeps updating to your personal? No problem, this is an easy fix! You'll first need to go to http://instagram.com Once you're on Instagram's websi...

Permanently delete old hashtag entries in Photo, Video, and UGC campai...

Jul 12, 2017 11:50AM PDT

If you set up a hashtag term that has been used on social media previously, they will pull into your offer. If you want them to, that's great! If not, you can delete them and stop them from pulling back in again, but there is a specific way that you'...

How to Export Data

May 12, 2017 01:22PM PDT

All of our apps allow you to export data, allowing you to save it for future reference or to analyze for your business needs. Saving your data is very important for your records, especially if you are considering cancelling your paid subscription, as...

Updating Contact Email

Nov 29, 2016 11:46AM PST

When you log-in using your Facebook account, it may pull in an email that is not relevant to your business (it captures your Facebook email). Though you will continue to log-in using the Facebook method, you can update your contact information to ano...

Adding a Facebook Page to your Woobox Account

Oct 10, 2017 12:02PM PDT

Generally, any Facebook page that you manage should appear inside of your Woobox account automatically. You can see a list of them here: http://woobox.com/manage/account/businesses If your Facebook page is not appearing in that list, you should be a...

Downgrading a Subscription

Oct 10, 2017 11:56AM PDT

If you are looking to cancel your subscription altogether, you'll want to check out this support article: http://help.woobox.com/customer/portal/articles/905025-change-plan-level-to-free This article "Downgrading a Subscription" is discussing downgr...

Expecting high traffic or peak-time traffic in your campaign?

Oct 10, 2017 11:54AM PDT

Woobox is prepared to handle millions of visits and entries from all over the world into your promotions. However, if your business has a large fan-base (around 1 million or more) and you have planned a heavily promoted or time-sensitive offer, or ar...

Upgrade Subscription

Oct 10, 2017 11:53AM PDT

To upgrade your subscription, go to your list of businesses. Next, to the right of your account details, select the box with a pencil to manage your subscription. You'll see a list of plans displayed, the ones you don't qualify for or that you...