Manage Account

Account Management FAQ

Nov 20, 2017 04:08PM PST

How do I sign up for a Woobox account? Just login to Woobox using your personal Facebook sign in credentials. Your Facebook business pages will be imported automatically. What do I get with a free account? A lot! Learn more here. How do I...

Adding and Removing Businesses from your Active Subscriptions

Apr 27, 2017 11:36AM PDT

Our subscription packages allow you to run an unlimited amount of campaigns on any Facebook brand pages that you have admin access to. Adding More Businesses to the Growth, Power, or Enterprise Plans When you first upgrade your account, this ad...

Change Plan Level to Free: Cancel Subscription

Aug 14, 2017 10:34AM PDT

You can change your account level at any time from the "Change Plan" menu option located under your business name found at the top of the dashboard. From the change plan page you can see all active subscriptions for your account. You will want to ...

What Happens if I am no Longer a Page Admin?

Apr 27, 2017 11:39AM PDT

If you create a Woobox campaign for a page, and are later removed from the admin list, the app will still work on that page as normal. When the app is created, it is linked to that Facebook page, and all other admins will continue to have access once...

Give Another User Admin Access to Woobox Campaigns

Apr 27, 2017 11:40AM PDT

If you have created a Woobox campaign and want someone else within your organization to manage it, there are a few easy steps to take. They don't need your Facebook password, and you don't need to do anything special on your end. As long as they are ...

Change Credit Card for Billing

Apr 05, 2017 01:49PM PDT

To change the credit card being billed for the monthly renewals of your subscription, follow these steps: Log in with the Woobox account that was originally used to purchase the subscription. Click the page name/email address area in the upper...

Receipt/Invoice for Payments

Jan 24, 2017 01:56PM PST

To access the payment records and individual invoices for your monthly payments, follow these steps: Log in to the Woobox account used to manage the subscription. Click the business name/email address in the upper right corner and select My Ac...

Take Over Billing (Transfer subscription to different account)

Apr 03, 2017 03:28PM PDT

In order to transfer the subscription to a different admin account, you’ll need to add the appropriate billing information to the ‘new’ account. To do this, simply follow the steps below. Log in to the account where you want to move the subscrip...

Does Woobox offer legal assistance for rules?

Apr 27, 2017 11:45AM PDT

Woobox does not provide any type of assistance with the official rules for offers because of the immense variation between requirements based on prize, industry, location, etc. We are not lawyers, thus we are not able to provide legal advice. Woobox ...

Resetting a Password

Sep 23, 2013 04:39PM PDT

Woobox currently uses Facebook as its primary login system, so we are actually not able to perform manual password resets. That said, here are ways to get into your account if you've forgotten your details: If you remember the email address, try ...