Manage Account

Account Management FAQ

Jan 27, 2017 01:33PM PST

How do I sign up for a Woobox account? Just login to Woobox using your personal Facebook sign in credentials. Your Facebook business pages will be imported automatically. What do I get with a free account? A lot! Learn more here. How do I...

Adding and Removing Businesses from your Active Subscriptions

Dec 06, 2016 04:03PM PST

Our subscription packages allow you to run an unlimited amount of promotions on any Facebook brand pages that you have admin access to. Adding More Businesses to the Growth, Power, or Enterprise Plans When you first upgrade your account, this a...

Change Plan Level to Free

Nov 28, 2016 03:12PM PST

You can change your account level at any time from the "Change Plan" menu option located under your business name found at the top of the dashboard. From the change plan page you can see all active subscriptions for your account. You will want to ...

What Happens if I am no Longer a Page Admin?

Sep 23, 2013 04:35PM PDT

If you create a Woobox app for a page, and are later removed from the admin list, the app will still work on that page as normal. When the app is created, it is linked to that Facebook page, and all other admins will continue to have access once your...

Give Another User Admin Access to Woobox Contests

Feb 22, 2017 10:55AM PST

If you have created a Woobox offer and want someone else within your organization to manage it, there are a few easy steps to take. They don't need your Facebook password, and you don't need to do anything special on your end. As long as they are an ...

Change Credit Card for Billing

Sep 15, 2015 04:59PM PDT

To change the credit card being billed for the monthly renewals of your subscription, follow these steps: Log in with the Woobox account that was originally used to purchase the subscription; Go to your Account Settings - Billing window; ...

Receipt/Invoice for Payments

Jan 24, 2017 01:56PM PST

To access the payment records and individual invoices for your monthly payments, follow these steps: Log in to the Woobox account used to manage the subscription. Click the business name/email address in the upper right corner and select My Ac...

Transfer Subscription to Different Account

Feb 16, 2017 11:31AM PST

In order to transfer the subscription to a different admin account, you’ll need to add the appropriate billing information to the ‘new’ account. To do this, simply follow the steps below. Log in to the account where you want to move the subscrip...

Does Woobox offer legal assistance for rules?

Jun 27, 2016 04:42PM PDT

Woobox does not provide any type of assistance with the official rules for offers because of the immense variation between requirements based on prize, industry, location, etc. We are not lawyers, thus we are not able to provide legal advice. The app...

Resetting a Password

Sep 23, 2013 04:39PM PDT

Woobox currently uses Facebook as its primary login system, so we are actually not able to perform manual password resets. That said, here are ways to get into your account if you've forgotten your details: If you remember the email address, try ...