Troubleshooting Hashtags

Last Updated: Apr 26, 2017 01:47PM PDT
Hashtag photo entries not showing up? Or maybe they are showing up on social media profiles, but they aren't pulling into your Woobox dashboard? Here are the most common reasons why.



All private accounts must be set to public in order to enter via hashtag. It takes approximately 15 minutes to an hour for photos or videos to automatically filter into your Submissions window.



Private Instagram profiles cannot enter photo contests via hashtag entry. Example. If your friend tests your photo contest and has a private profile, you'll be able to see the hashtag posted with the photo on their Instagram profile but not within Woobox. 

Also, editing a post then adding a hashtag later will not be automatically entered. Users must include the designated hashtag with the original post.


Private tweets cannot enter photo contests via hashtag entry. 


Users that enter via Facebook hashtag must post their photo directly on your Facebook Business Page Timeline in order to be automatically entered. Users that post their photo on their personal timeline with the hashtag will not be automatically entered.